In the legal industry, security and efficiency aren’t optional – they’re essential. For Kensington Legal Partners, their legacy two-factor authentication system was falling short on both fronts. IT teams were bogged down by high support ticket volume, escalating token costs, and disjointed user management. As remote access needs grew and compliance demands intensified, the firm sought a more scalable, user-friendly solution.
Everykey’s proximity-based authentication platform offered a modern, tokenless approach – streamlining operations, cutting costs, and enhancing login security without disrupting workflows.
Overview
A prominent legal organization, Kensington Legal Partners, faced growing frustration with their traditional two-factor authentication (2FA) system. Their IT team faced frequent support tickets, high token costs, and fragmented user management.
As security threats evolved and remote access demands increased, the limitations of their legacy system became even more apparent. The firm needed a more flexible, user-friendly authentication method that could scale without sacrificing security.
Challenges
Problem 1: High Administrative Overhead and Support Demands
The firm’s legacy 2FA solution relied heavily on physical tokens, which proved to be a constant source of friction. Replacing lost, expired, or malfunctioning tokens was both time-consuming and costly.
Additionally, users frequently forgot their PINs or experienced token desynchronization, leading to a surge in helpdesk requests and access issues. These daily interruptions disrupted operations and consumed valuable IT resources, ultimately impacting both productivity and end-user satisfaction.
Problem 2: Inefficient User Management
The authentication system required managing users in two separate environments: Microsoft Entra ID (formerly Active Directory) and the token management platform. This duplication of effort led to frequent inconsistencies in user data and made onboarding, offboarding, and access changes slow and error-prone.
IT administrators had to manually update credentials in multiple systems, increasing the risk of mistakes and complicating compliance efforts in a highly regulated legal environment.
Problem 3: Costly Hardware and Licensing
The cost of maintaining the physical token infrastructure was substantial. Each token carried a recurring cost, and additional expenses were incurred for replacements, licensing renewals, and infrastructure upgrades.
Whenever the firm needed to scale access or update their solution, new hardware had to be purchased and provisioned, inflating the total cost of ownership and making the current solution economically unsustainable in the long term.
Solutions
Solution 1: Switching to a Tokenless, Proximity-Based 2FA
To address these challenges, Kensington Legal Partners adopted Everykey’s proximity-based authentication platform.
Unlike traditional 2FA, Everykey uses the user’s existing Windows password and a Bluetooth-enabled device, eliminating the need for physical tokens.
Employees could authenticate automatically when approaching their workstations, reducing login friction and cutting password-related support tickets by over 40%.
Solution 2: Seamless Integration with Microsoft Entra ID (formerly Active Directory)
Everykey integrates directly with Microsoft Entra ID, removing the need for a second user database.
This allowed Kensington Legal Partners to manage user access from one centralized system, streamlining user provisioning and de-provisioning.
The IT team described this as a “more elegant solution for managing remote access.”
Solution 3: A Smooth, Cost-Saving Migration
Everykey was deployed alongside the legacy system, allowing for a phased migration with minimal disruption.
Because the solution is software-based and doesn’t require new hardware, the firm saved over 60% in ongoing costs.
Internal staff handled the deployment in-house thanks to the clear documentation and intuitive setup process.
Conclusion
Everykey’s proximity-based authentication helped Kensington Legal Partners modernize its access controls, streamline IT operations, and reduce overall costs. Key outcomes included:
Over 40% reduction in password-related helpdesk tickets
More than 60% savings on ongoing authentication costs
Elimination of physical token management and distribution
With a smooth rollout and minimal disruption, Everykey delivered a secure, scalable, and user-friendly solution that transformed the firm’s approach to authentication.
About Us
Everykey is on a mission to make cybersecurity easy and convenient.
Everykey delivers a proximity-based, frictionless, and touchless secure access platform. Offering passwordless authorization and multi-factor authentication, it seamlessly integrates with identity platforms to make secure access effortless. Everykey empowers IT leaders to adopt secure and employee-friendly zero-trust strategies.
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